SUMMARY

The person is responsible for managing and improving customer service processes and operations. This role involves handling customer inquiries, resolving issues, and ensuring efficient operations to enhance customer satisfaction and operational efficiency.

DUTIES AND RESPONSIBILITIES

• Interact with customers to solve issues and questions about products, services, and policies
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, applications, or requests.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Maintain a positive and friendly tone with customers at all times.
• Listen to customer complaints and try to identify the cause of their problem to your best ability.
• Identify the appropriate response and strategy to solve customer issues as quickly as possible.
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary.
• Be able to manage large amounts of phone calls, chats, emails, and other communication channels.
• Place the customer at the center of the customer service experience.
• Assist other staff members as requested.
• Perform other duties as assigned by line manager.

REQUIREMENTS & QUALIFICATIONS

• Male or female, minimum 18 years old
• Bachelor’s degree in any related field
• Must be able to understand, speak, read, and write English to a good standard. Other language skills are welcome
• Desire to improve and grow business skills
• Can use Microsoft Word Excel, and PowerPoint (Good at formatting)

HOW TO APPLY: Interested applicants may submit their updated CV, a recent photos and cover letter to CBRE Cambodia address and contact details as below.

10th Floor Keystone Building, #146 | Norodom Boulevard Sangkat Tonle Bassac | Khan Chamkarmon | Phnom Penh 12301 | Cambodia.

Contact Information:

• Contact Person: Mr. Mengtong Peou
• Tel: (855) 89 555 944
• Email: [email protected]
• Website: cbre.com.kh