SUMMARY

The person is responsible for oversees the daily operations of the customer service department, ensuring that customers receive the highest level of service. This role involves managing a team of customer service representatives, handling escalated issues, and implementing strategies to improve service quality and efficiency.

DUTIES AND RESPONSIBILITIES

• The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership, and organizational abilities to supervise frontline staff.
• Evaluate staff performance while constantly identify, organize, and implement sufficient training to ensure frontline staff are ready to provide highest quality of service.
• Excellent communication skills are imperative in this role to answer and handle emails and telephone queries from tenants and visitors by displaying a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence and maturity.
• Assist Property Manager carry out daily operations of the property to tenants and event organizers in facilitating promotions, festival events and crowd management.
• Assist in the handover/takeover of premises during the commencement/expiry of tenancies for owners of building as well give aid on the collection on rental, management charges, license fee and other charges payable from tenants.
• Perform other duties as assigned by line manager.

REQUIREMENTS & QUALIFICATIONS

• Bachelor’s degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience with at least 5+ years Customer Service experience emphasis on integrated real estate services (Property Management, Hospitality, or related industry is preferrable).
• Strong communication, negotiation, and analytical skills.
• Good command in spoken English, Cantonese, and Putonghua is a must.
• Substantial hands-on experience in customer service and ability to work independently.
• Proven record of providing excellent internal and external customer service.
• Candidate with more experience will be considered as Customer Service Manager.

HOW TO APPLY: Interested applicants may submit their updated CV, a recent photos and cover letter to CBRE Cambodia address and contact details as below.

10th Floor Keystone Building, #146 | Norodom Boulevard Sangkat Tonle Bassac | Khan Chamkarmon | Phnom Penh 12301 | Cambodia.

Contact Information:

• Contact Person: Mr. Mengtong Peou
• Tel: (855) 89 555 944
• Email: [email protected]
• Website: cbre.com.kh